Privacy Policy

Effective Date: September 1, 2025

Thank you for visiting Paige’s In-Home Pet Care (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information from clients, prospective clients, and visitors to our website www.paigespetcare.com.

1. Information We Collect

a. Information You Provide Directly

When you contact us, request a quote, or schedule services, we may collect:

  • Your name, address, phone number, and email address
  • Details about your pets (name, breed, age, medical conditions, care instructions)
  • Emergency contact information
  • Payment or billing details (processed securely through our third-party providers)

b. Information Collected Automatically

When you visit our website, we may collect:

  • Your IP address, browser type, and device information
  • Pages visited, time spent on pages, and referring website or link
  • Cookies or similar technologies to improve functionality and user experience

You can disable cookies in your browser settings, though some website features may not work properly without them.

2. How We Use Your Information

We use the information we collect to:

  • Schedule and provide pet care services
  • Communicate with you about bookings, service updates, or policy changes
  • Send service confirmations, invoices, or payment receipts
  • Respond to questions, inquiries, or customer support requests
  • Improve our website, services, and client experience
  • Maintain internal records and business operations

We do not sell, rent, or trade your personal information to third parties.

3. Sharing of Information

We may share limited personal information only when necessary:

  • With team members and pet sitters who provide your scheduled services
  • With third-party platforms that help process payments, scheduling, or communication (for example, client management software or payment processors)
  • With service providers that support our website, email, or business operations
  • When required by law, regulation, court order, or legal request

All contractors or team members of Paige’s In-Home Pet Care are expected to maintain the confidentiality and privacy of client information.

4. Data Security

We take reasonable steps to protect your personal information from unauthorized access, alteration, or disclosure. Our website uses secure, encrypted connections (HTTPS), and we work with reputable third-party service providers for payment and data management where applicable.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

You may have the right to:

  • Request a copy of the personal information we have about you
  • Ask us to correct or update inaccurate or incomplete information
  • Request deletion of your personal data, subject to legal and record-keeping requirements

To make any of these requests, please contact us at info@paigespetcare.com.

6. Third-Party Links

Our website may contain links to third-party websites (for example, Google, Yelp, Facebook, or Instagram). We are not responsible for the privacy practices, content, or security of those external websites. We encourage you to review the privacy policies of any third-party sites you visit before providing personal information.

7. Children’s Privacy

Our website and services are not directed toward children under 13 years of age, and we do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information, please contact us so that we can delete the information.

8. Scheduling Software

We may use third-party scheduling and client management software (for example, pet care management platforms) to help manage bookings, service requests, and communication. These platforms may store your contact information, pet information, and appointment history.

These providers have their own privacy and data protection practices. We choose reputable partners and only share the information necessary for scheduling, providing services, and keeping accurate records. We encourage you to review the privacy policies of any software or platforms you access through our communications or client portal.

9. Newsletter and Marketing Communications

From time to time, we may send optional newsletters, updates, promotions, or service announcements to clients who have opted in to receive marketing communications.

You can unsubscribe from marketing emails at any time by clicking the “unsubscribe” link included at the bottom of our emails or by contacting us directly at info@paigespetcare.com. Please note that even if you opt out of marketing communications, we may still send you transactional or service-related emails (for example, booking confirmations, invoices, or important service updates).

10. Analytics Tools

We may use third-party analytics tools, such as Google Analytics, to help us understand how visitors use our website and to improve content and user experience. These tools may collect information such as your IP address, browser type, pages visited, and time spent on the site. This data is generally aggregated and does not identify you personally.

Google Analytics uses cookies and similar technologies. You can learn more about how Google collects and processes data by visiting Google’s Privacy Policy. You may also opt out of certain Google Analytics features by using Google’s opt-out tools.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or for legal, regulatory, or operational reasons. When we make updates, we will revise the “Effective Date” at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Paige’s In-Home Pet Care
Email: info@paigespetcare.com
Phone: 847-232-6810
Website: https://www.paigespetcare.com